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    How We Rate Vendors

    ShelterScore is a trust rating that helps you identify reliable carport and metal building companies. Here's how it works at a high level.

    0–5 Star Scale
    Trust-Based
    Verified Data
    Updated Regularly

    What Is a ShelterScore?

    Every vendor on our platform receives a ShelterScore between 0 and 5 stars. This score reflects multiple trust signals that we evaluate automatically, giving you a quick way to compare vendors and find the most trustworthy companies near you.

    What We Evaluate

    Our scoring system looks at real, verifiable factors that reflect a vendor's trustworthiness and commitment to their customers.

    Customer Reviews

    Ratings and feedback from real customers who have worked with the vendor. Verified reviews carry more weight than anonymous ones.

    Business Documentation

    Approved certifications, licenses, insurance, and other professional credentials that demonstrate legitimacy.

    Profile Completeness

    Vendors who provide full, accurate business information show a higher level of professionalism and transparency.

    Customer Responsiveness

    How actively a vendor engages with customer reviews and inquiries signals ongoing commitment to service quality.

    Active Presence

    Vendors who regularly update their profiles, products, and content demonstrate they are actively operating and invested.

    Fair Ranking

    Our system includes safeguards to ensure rankings are fair and no single vendor can permanently dominate search results.

    Score Ranges

    Here's what the score ranges mean when you're evaluating vendors on our platform.

    4.5 – 5.0

    Outstanding

    Exceptional vendor with top-tier reviews, verified credentials, and strong engagement.

    3.5 – 4.4

    Very Good

    Reliable vendor with solid reviews and a well-maintained profile.

    2.0 – 3.4

    Average

    Adequate vendor presence but room for improvement in reviews or documentation.

    0 – 1.9

    Needs Improvement

    Limited information available. Vendor may be new or has not yet built a track record.

    Our Principles

    ShelterScore is designed to be fair, transparent, and useful for customers shopping for carport and metal building solutions.

    Same Rules for Everyone

    Every vendor is evaluated using the same criteria. Whether you're a small local dealer or a national manufacturer, the scoring system treats you equally.

    Verified Over Self-Reported

    We prioritize verified data like approved certifications and confirmed customer reviews over self-reported claims.

    Customer Experience First

    Customer reviews are the most influential factor in a vendor's score. What real customers say matters most.

    Vendors Can Always Improve

    Scores are dynamic. Vendors can improve their ShelterScore at any time by building their profile, earning reviews, and staying active.

    Vendor Badges

    Vendors that consistently maintain a high ShelterScore earn special trust badges that appear on their profile and in search results.

    Verified Manufacturer

    High-scoring manufacturers

    Trusted Dealer

    High-scoring dealers

    ShelterScore is updated regularly to reflect the latest available data. If you're a vendor looking to improve your score, visit your vendor dashboard for personalized tips.

    Need Additional Support?

    Our customer service team is here to assist with reviews, complaints, and resolution.

    Customer Service

    Monday - Friday, 8AM - 6PM CT

    +1 (743) 209-4969

    Email Support

    We aim to respond within 24 hours

    support@shelterscore.com

    Complaint Resolution

    Escalated case handling

    support@shelterscore.com