Step-by-step guides for every feature on the platform. Whether you're a homeowner searching for the right building or a vendor growing your business — start here.
Everything you need to find vendors, request quotes, leave reviews, and manage your account on ShelterScore.
Find trusted building vendors near you using the dual-field search on the homepage. Type what you're looking for in the "Find" field and enter your ZIP code, city, or state in the "Near" field.
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Explore building vendors organized by state. Each state page shows Featured vendors at the top followed by Free-tier vendors, making it easy to find local businesses.
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Search for specific types of buildings including carports, garages, barns, workshops, and more. Each category page shows all vendors offering that category.
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Discover vendors serving your specific city or county. Browse the location directory to find dealers and manufacturers operating near you.
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Every certified vendor on the platform receives a ShelterScore rating. This score reflects their verified credentials, business history, customer satisfaction, and compliance with industry standards.
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Submit a quote request directly to any vendor on the platform. Provide your project details and building specifications, and vendors will respond with pricing.
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Each vendor has a detailed profile page with multiple tabs. View their overview, product catalog, photo gallery, customer reviews, and AI-generated review summary to evaluate them thoroughly.
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Save vendors you're interested in to your favorites list for easy access later. Manage your saved list from the User Dashboard.
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Your personal dashboard gives you a complete overview of all your activity on the platform — inquiries, saved vendors, complaints, notifications, and account settings.
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If you've had a problem with a vendor, you can file a formal complaint through the platform. Attach supporting files and documents, and track the resolution progress from your dashboard.
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Share your experience by leaving a review for a vendor you've worked with. Your reviews help other buyers make informed decisions and earn vendors their ShelterScore ratings.
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Set up your business, manage leads, advertise your services, get certified, and grow your presence on ShelterScore.
Register your building dealership or manufacturing company on ShelterScore. Choose between Dealer and Manufacturer registration, then select the Free or Featured plan.
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Create a professional profile that attracts customers. Add your company description, upload your logo, manage your product catalog, and showcase completed projects in your gallery.
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Add, edit, and organize your building products. Each listing can include photos, specifications, pricing, and a detailed description that helps customers find exactly what they need.
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Stay on top of incoming quote requests from potential customers. View, respond to, and track all inquiries through the Customer Management tab in your dashboard.
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Understand the Free and Featured plans and manage your subscription. Featured vendors pay $399/mo flat rate. Upgrade, downgrade, or request refunds from the Billing tab.
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Featured vendors can purchase advertising in additional states beyond their home state. Your listing will appear on those state pages with premium placement above free vendors.
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Target customers near your physical location with radius-based advertising. Choose 20, 50, or 100 miles from your ZIP code. Preview which cities and counties are covered before you purchase.
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Earn the ShelterScore certification badge by completing the 5-step verification process. Certified vendors receive higher visibility, increased trust, and a Premier Verified badge on their profile.
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Monitor customer reviews from your dashboard. The platform automatically generates AI-powered review summaries that appear on your vendor card, giving potential customers a quick overview of your reputation.
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Access performance reports from the Reports tab in your Vendor Dashboard. Track your profile views, leads, and overall business performance on the platform.
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If you need a refund for a previous payment, you can submit a refund request directly from your Vendor Dashboard. Provide your invoice ID and the reason, and the admin team will review it.
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Our customer service team is here to assist with reviews, complaints, and resolution.