How we collect, use, and protect your personal information.
At ShelterScore, we are committed to protecting your privacy and maintaining the trust you place in us. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information when you use our certification marketplace platform.
We collect personal information that you voluntarily provide when registering, requesting quotes, or using our services, including name, email address, phone number, and project details.
We automatically collect information about your interaction with our platform, including IP address, browser type, pages visited, and time spent on our site.
With your consent, we may collect location data to help match you with contractors in your area and provide location-based services.
We use your information to provide our marketplace services, match you with certified companies, and facilitate project communications.
Usage data helps us improve our platform functionality, user experience, and develop new features that better serve our community.
We may use your contact information to send important updates, project-related communications, and occasional newsletters (with your consent).
We share relevant project information with certified companies to facilitate accurate quotes and project planning.
We may share information with trusted third-party service providers who assist in platform operations, payment processing, and customer support.
We may disclose information when required by law, court order, or to protect our rights and the safety of our users.
All sensitive data is encrypted in transit and at rest using industry-standard encryption protocols to protect your information.
We implement strict access controls ensuring only authorized personnel can access personal information on a need-to-know basis.
Our security team continuously monitors for potential threats and vulnerabilities, implementing updates as needed.
You have comprehensive control over your personal information and how it's used.
Request a copy of all personal information we have about you.
Update or correct any inaccurate personal information.
Request deletion of your personal information (subject to legal requirements).
Receive your data in a portable format to transfer to another service.
Unsubscribe from marketing communications at any time.
Request limits on how we process your personal information.
We use cookies and similar tracking technologies to enhance your experience on our platform. These help us remember your preferences, analyze site traffic, and provide personalized content.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our platform.
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it immediately.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent notices on our platform. Your continued use after such notifications constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.
privacy@shelterscore.com
Liberty Plaza Building
102 W 3rd Street, Suite 1200
Winston Salem, NC 27101